VirtualPilotAI is a UK-based company that builds custom AI chatbots for growing businesses. Unlike generic chatbot platforms, we design and train each chatbot specifically for your business — your products, your services, your FAQs, and your tone of voice. The result is an AI assistant that genuinely represents your brand and actively helps your business grow.
FAQS About VirtualPilotAI
About VirtualPilotAI
A: VirtualPilotAI is built for small and medium-sized businesses that want to capture more leads, provide 24/7 customer support, and automate repetitive enquiries — without hiring additional staff. Our clients include e-commerce brands, service businesses, consultancies, agencies, and more
Yes. VirtualPilotAI is a registered company in England and Wales (Company Registration Number: 17056712). Our registered office is at 574 Atrium House, Manchester Road, Bury, United Kingdom, BL9 9SW. We are proud to be a British company serving businesses worldwide
: It is significantly more advanced than a basic chatbot. Your VirtualPilotAI system is powered by modern AI that understands natural language, remembers context within a conversation, and has been trained specifically on your business. It is not a simple question-and-answer script — it is a genuinely intelligent assistant that can handle complex, open-ended questions
Getting Started
In most cases, your custom AI chatbot is live within 48 to 72 hours of us receiving your business information. The process involves you sharing your content and requirements, us building and training
the AI, a review period where you can request changes, and then we go live. No technical work is required on your part
None at all. We handle the entire technical setup, from training the AI to embedding it on your website. Once it is live, managing the chatbot is straightforward — and our team is always available to make updates or changes for you.
We typically need your business description, your most frequently asked questions and answers, details about your products or services, your pricing information (if you want the AI to share it), your brand tone of voice, and any specific workflows you want the chatbot to follow. We guide you through this in our onboarding call
Absolutely. We offer a free 20-minute strategy call where we show you exactly how VirtualPilotAI would work for your specific business. Book your free demo at virtualpilotai.com/book-demo.
Features & Capabilities
: The AI is trained to handle the vast majority of questions your customers ask. For unusual questions that fall outside its training, it will honestly acknowledge that it needs to connect the customer with a human team member — rather than making up an answer. We can also update the AI’s training as new questions emerge.
This is handled gracefully. The chatbot will acknowledge it cannot answer that specific question and offer to either connect the customer with your team, take their details so someone can follow up, or direct them to a relevant resource. It will never give a wrong answer or leave the customer hanging.
Yes. Human handoff is a core feature of VirtualPilotAI. You can configure specific triggers — such as keywords, customer requests, or conversation topics — that automatically escalate the chat to a human agent, along with the full conversation history so the customer does not have to repeat themselves
VirtualPilotAI can be deployed on your website, WhatsApp Business, and Facebook Messenger. Instagram Direct and SMS are available on selected plans. All channels are managed from one centralised dashboard.
Pricing & Billing
: The AI is trained to handle the vast majority of questions your customers ask. For unusual questions that fall outside its training, it will honestly acknowledge that it needs to connect the customer with a human team member — rather than making up an answer. We can also update the AI’s training as new questions emerge.
This is handled gracefully. The chatbot will acknowledge it cannot answer that specific question and offer to either connect the customer with your team, take their details so someone can follow up, or direct them to a relevant resource. It will never give a wrong answer or leave the customer hanging.
Yes. Human handoff is a core feature of VirtualPilotAI. You can configure specific triggers — such as keywords, customer requests, or conversation topics — that automatically escalate the chat to a human agent, along with the full conversation history so the customer does not have to repeat themselves
VirtualPilotAI can be deployed on your website, WhatsApp Business, and Facebook Messenger. Instagram Direct and SMS are available on selected plans. All channels are managed from one centralised dashboard.